Have you ever called a toll-free number on the back of a soda can?

That number is often answered by an inbound call center that specializes in handling consumer calls regarding products. This is generally referred to as Consumer Affairs.

If you are considering a call center that provides Consumer Affair services, you may consider checking out SOCAP. SOCAP stands for the Society for Consumer Affairs Professionals. SOCAP celebrated its 25th anniversary in 1998. Membership is open to all professionals who are in some way responsible for creating and maintaining customer loyalty: vice presidents, directors, managers, and supervisors with responsibilities for consumer affairs, customer service, customer relationship management, inbound call centers, market research, information systems integration, sales and marketing, database management, new business development and operations.

As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical to business success, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.

You can reach SOCAP at:

http://www.socap.org/

Inbound Call Center
Inbound Call Centers. Please check out the Inbound Telemarketing Directory for further information about Inbound Call Centers firms that provide inbound service for Consumer Affairs.

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DATA INTELLIGENCE
CUSTOMER INTELLIGENCE, CONTACT INTE
Largest & most accurate b2b databas
LBM is a results-driven direct marketing agency that designs and delivers unique marketing and contact strategies for our clients across the UK, including amongst others O2, Air Miles, Co-operative Bank, Vauxhall and PC World. • LBM Intelligent Data is our data arm. We currently have 3,024,904 million UK business records. This is the largest business to business database in the UK, as independently audited by the Ronin Corporation. We have also built the UK's largest permission-based file of 427,825 UK business e-mail decisionmakers. For your convenience we have developed an Online Count Engine where you can make selections and obtain data counts 24 hours a day, 7 days a week. • LBM Customer Intelligence is the business consulting, analytical and data management division within LBM. By working with our clients we can formulate marketing strategies based on our analysis. We develop databases using existing or new data that will drive and support ongoing customer and prospect marketing strategies. Our predictive data modelling process enables cost-effective targeting of prospects within key vertical industry sectors. In a unique industry first, our modelling process is independantly evaluated by the Manchester Business School. • LBM Intelligent Contact is the number one outbound call centre specialist in the UK today. We provide inbound, outbound and blended customer contact solutions. In our 1,000-seat state of the art call centre, we provide customer contact solutions ranging from direct sales, customer service, appointment setting to market research. Contact Mark Morris on 0161 616 0533

DATA INTELLIGENCE
CUSTOMER INTELLIGENCE, CONTACT INTE
Largest & most accurate b2b databas
LBM is a results-driven direct marketing agency that designs and delivers unique marketing and contact strategies for our clients across the UK, including amongst others O2, Air Miles, Co-operative Bank, Vauxhall and PC World. • LBM Intelligent Data is our data arm. We currently have 3,024,904 million UK business records. This is the largest business to business database in the UK, as independently audited by the Ronin Corporation. We have also built the UK's largest permission-based file of 427,825 UK business e-mail decisionmakers. For your convenience we have developed an Online Count Engine where you can make selections and obtain data counts 24 hours a day, 7 days a week. • LBM Customer Intelligence is the business consulting, analytical and data management division within LBM. By working with our clients we can formulate marketing strategies based on our analysis. We develop databases using existing or new data that will drive and support ongoing customer and prospect marketing strategies. Our predictive data modelling process enables cost-effective targeting of prospects within key vertical industry sectors. In a unique industry first, our modelling process is independantly evaluated by the Manchester Business School. • LBM Intelligent Contact is the number one outbound call centre specialist in the UK today. We provide inbound, outbound and blended customer contact solutions. In our 1,000-seat state of the art call centre, we provide customer contact solutions ranging from direct sales, customer service, appointment setting to market research. Contact Mark Morris on 0161 616 0533