1) What is the nature of the inbound call? [required] (please check all that apply)
Single order taking Multiple order taking (Catalog, ect.) Closing a sale Provide customer service Help Desk / Technical support Financial application processing Answering service Dispatch service Generate and qualify inbound leads Email response Online chats Schedule appointments Other (please specify):
2) How is the inbound call being generated? [required] (Please check all that apply)
a. Television Local Regional National Cable National Network 30/60 second spot Informercial b. Radio Local National Spot ad Informercial c. Print Advertising Newspaper Magazine Catalog Product or company literature (Help Desk / Customer support) Product Label (Consumer affairs) d. Direct Mail How many pieces will you send per mail drop? How many mail drops will you send? How will the mail be sent First class Bulk Other: e. Web Website Email f. Other (please specify):
3) When is the first day you expect to start generating inbound calls? [required]
4) How many inbound calls do you expect to receive for this program on a monthly basis? [required]
1 to 1,999 2,000 to 4,999 5,000 to 9,999 10,000 +
5) What is the average call length (in seconds)? [required]
6) What kind of inbound service do you need? [required]
Shared / pooled service (one agent receives calls for multiple companies) Dedicated coverage (agent only receives calls for your program)
7) What kind of coverage do you need? [required]
24/7 coverage Normal business hours only Weekend and holiday d. Other (please specify):
8) What service level requirements do you expect?
Average Speed of Answer: Average Abandonment Rate: Other (please specify):
9) How will the data be collected: [required]
We have our own web application for the agents to use We will need to have the call center tie in to our internal application We will need the call center to build and provide their own application
10) How much training will be required of the agents? [required]
Under 4 hours 4 hours to 3 days 3 days +
11) What is your projected annual budget for this outsourced inbound service? [required]
Less than $5,000 $5,000 to $11,999 $12,000 to $35,999 $36,000 to $59,999 $60,000 to $119,999 $120,000 +
12) Where do you want your calls answered? [required]
On-shore (United States) Near-shore (Canada and US Islands) Off-shore (India, etc.) Doesn't matter
13) What additional services will you need?
Credit card processing Customized application programming Web-enabled stations IVR functionality Live call transfer Digital call recording Data Entry Daily and weekly reporting Product fulfillment Direct mail Script writing Other (please specify):
14) Please briefly describe your program and any other information you feel will help in creating a quote.[ (1,000 words max) ]
Contact Name: [required]
Name of Company: [required]
Street address
City: State: Zip
Phone: [required]
Email address: [required]
Website address:
Size of Company:
Under 10 employees 10 to 49 employees 50 to 499 employees 500 +
Preferred method of contact:
Phone Email
Additional Comments or questions:
[ (1000 words max) ]
