Inbound Call Center!
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| What does Inbound mean? It is handling an incoming call from a prospect or customer. What is an Inbound Call Center? A process whereby call centers are established to either accept telephone orders directly form customers or to collect information for future marketing purposes. Often employed in conjunction with either print or broadcast direct response advertising campaigns and toll free telephone lines are generally used. If you need to manage an inbound call center, the best inbound call center training I have ever had has come from the ICMI. These guys are the pros and will easily save your inbound call center thousands of dollars. It is one of the best investments you can make if you are managing an inbound center. About ICMI Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, offers the most comprehensive training programs and educational resources available for call center management professionals. Established in 1985 and the first to offer training on incoming call center management, ICMI has grown into a global leader whose capabilities and depth of experience are unparalleled. ICMI's focus is helping individuals and organizations understand the dynamics of call center management in order to improve operational performance and achieve business results. ICMI provides high-caliber education and consulting to organizations ranging from small, start-up firms to national governments and multinational corporations throughout the Americas, Europe, the Middle East, Asia, the Pacific Rim, and Africa. ICMI also produces industry acclaimed publications, such as the popular "how-to" book for call center managers, Call Center Management On Fast Forward. ICMI's successful track record stems from its longevity in working with call centers and active involvement in the evolution of the industry. ICMI seminars and publications have won the accolades of many of the world's most successful organizations. In recognition of its path-setting work in call center management, ICMI was a nominee for the prestigious Computerworld Smithsonian 21st Century Pioneer Award. And, as an advisor to organizations in several countries who are developing educational standards for call center professionals, ICMI is actively promoting the image of call centers and the advancement of call center professionals. ICMI is an independent organization, not associated with, owned or subsidized by any industry supplier - its only source of funding is from those who use its services.
For more information about Inbound Telemarketing, you may want to reference the American Teleservices Association: Who is the ATA? The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion. The ATA represents members' interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry's information clearinghouse. The ATA Mission ATA serves its members by providing business value in the form of:
Find the ATA at: Direct
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