Outbound Telemarketing!
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Outbound Telemarketing gets its name from the fact that an agent
is placing a call out to a consumer as opposed to Inbound, where
a customer is calling in to the agent.
The outbound industry has been greatly impacted recently by two significant events, governmental regulation and off-shore competition. The Do-Not-Call, and the related Telephone Sales Rule legislation has greatly altered the landscape for outbound telemarketers. Outbound telemarketers also have to aware of ever-changing state legislation as well.
Outbound Call Centers encompass many of the other vertical categories, such as Lead Generation, Sales, Appointment Setting, etc.
Outbound calling is categorized based upon who the caller is. The two basic categories are calling businesses or calling consumers.
Business-to-business agents need to know how to deal with gate-keepers, the secretaries or administrative assistants that filter access to the target of the call. You want to be careful in making sure that the call center is using the right mix of agents as matched to your target customer. If you are trying to reach a high-level CEO or senior executive, you don’t want your callers to be the average high-school grad telemarketer or off-shore agent that speaks broken English.
Most outbound call centers experience very high turnover rates, exceeding 100% per year. Finding and keeping qualified and trained agents is a big challenge for most outbound call centers.
Most outbound call centers prefer to bill on an hourly rate, rather than on a pay-for-performance basis. They still have the expense of paying for the agent’s time and for the long-distance and the overhead and if they do it on a pay-for-performance basis, they expose themselves to the risk that they will not make enough to cover their cost.
Some call centers will do a hourly test first and then evaluate the results and then offer a pay-for-performance rate. You may see hourly tests from anywhere from a 50 hour test to a 500 hour test.
If you do agree to a hourly rate, make sure you define exactly what constitutes an hour of billable time. Does it consist of break time, of down-time, etc? Or do they only bill for time where the agent is actively calling.
US-based outbound call centers generally seek to make $24-$26 per hour, but will go as low as $17 per hour if the volume is great enough.
Near-shore outbound call centers will bill between $16-$20 per hour. Near-shore includes Canada and the Carribean and Central America.
Off-Shore call centers will bill from $8 - $18 per hour. Most off-shore work is done out of India, but the Philippines is rapidly developing as a major supplier. Other off-shore call centers are located in South America, South Africa, Europe, Israel, Pakistan, etc.
With the Do Not Call legislation, both the outbound call center and the client has to register with the FTC. The outbound call center will need your SANS number that you get from registering with the FTC. Compliance to these regulations is critical as it can carry very severe fines for violations.
Lead Generation
Lead Generation. Please
check out the Lead Generation Directory for further
information about Outbound Call Centers and Online firms that
provide telemarketing leads and internet leads.
Mortgage Lead Generation. Please check out the Mortgage Lead Generation Directory for further information about Outbound Call Centers and Online firms that provide telemarketing mortgage leads and internet mortgage leads
Debt Collections
Debt Collections. Please
check out the Debt Collection Directory for further
information about Debt Collection agencies that
provide debt reduction and debt collection services.
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Directory of Related Firms:
FreeCallCenterQuotes.com
Find a Call Center that specializes
In your area. Get free quotes!
freecallcenterquotes.com
Contact America
A Quality Call Center Outsourcing
Company in America. Since 1996.
www.contact-america.com
Focus Companies
A Full-Service Contact Center
Attentive and Customizable
http://www.focuscompanies.com/
EPacific Global Contact Center
Philippine Call Center
Telemarketing Specialists
ePacificGlobal.com
Asian Call Centres
offshore call center
based in Manila Philippines
www.asiancallcentres.com
World Best Call Centers
Over 500 Multilingual Call Centers
BPO / Inbound / Outbound
www.cyberonium.com
Call center technology company
call center technology company havi
total capacity 1500 doing call cent
www.abric.com
Cabrict North America
call center technology company havi
total capacity 1500 doing call cent
www.abric.com
Want telemarketing businessOutbound
We are an IPLC Intl Call Center
We do Lead Generation etc.
wwwunilinkteleservices.com
The Marketing 1 (TM1)
'Right-Sized' Call Center providing
customer-focused solutions & attent
themarketing1.com